They are feared by some, they can be useful and harmful in equal measure, they can correspond to reality, but they don't have to: hotel ratings, hotel reviews and hotel comparisons. Even if we value good reviews above all else: Of course we face up to criticism. We follow review portals such as Tripadvisor, Booking, Holidaycheck etc. closely and take the time to study your comments thoroughly. You can also let us know what you think without hesitation. We know that without suggestions, criticism and proposals, there will be no changes and certainly no improvements.